Share your views

We’re passionate about improving the support we provide, and we’re always happy to receive comments. Any comment, good or not so good, helps us to understand what people do and don’t like about our services and how we can make them better for the future.

Comments and suggestions

If you have comments or suggestions about how our services could be improved, we would like to hear them. We will always acknowledge them and pass them to the relevant service or department.


Our staff welcome compliments and we appreciate being told when we are doing things right. We will acknowledge any compliments and make sure they are passed to the relevant people through our Credit Where Credit’s Due (CWCD) scheme.

Concerns and complaints

A concern or complaint is a way to tell us you are not happy with some aspect of our service.

For a concern, please contact the specific service in question. They may be able to resolve your concern quickly and avoid you having to go through the formal complaints process. It is helpful if you explain why you are unhappy and what you think should be done to resolve the problem. We’ll investigate and try to put things right where we can.

For a complaint, please email this to We will formally acknowledge your complaint and explain what happens next.

Please use the contact details below to let us know your thoughts.

Corporate Business Team

t: 0151 489 5501


Tell us what you think

If you have thoughts or opinions about our services, we’d really like you to tell us by filling out this form, or by emailing

If you’d like us to reply to you

If you’d like us to come back to you with a response to your concern, complaint or feedback, please tell us your personal details so that we’re able to contact you.

Please remember, though, that if you don’t tell us who you are and give your contact details, we won’t be able to come back to you about your feedback.

    Find out how we use this information.